Privacy Policy

At Fixit Curtains, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our products and services.

Address: 4th St – Al Quoz – Al Quoz 1 – Dubai – United Arab Emirates
Phone: +971 543900399
Email: info@fixitcurtains.com
Website: www.fixitcurtains.com

1. Information We Collect

We may collect the following types of information from you:

Personal Details: Name, phone number, email address, physical address
Order Details: Product choices, measurements, preferences, and payment information
Communication Data: Any information you provide via forms, chats, calls, or emails
Website Usage: IP address, browser type, device data, and pages visited (via cookies or analytics tools)

2. How We Use Your Information

Your personal data is used strictly for business-related purposes such as:

Processing and fulfilling orders
Providing quotations or consultations
Coordinating delivery and installation services
Responding to your inquiries and support requests
Sending updates, promotions, or service information (only with your consent)
Internal analytics to improve our website and customer experience

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share limited data with:

Installation teams or delivery partners, to fulfill your orders
Payment gateways or banks, to process your transactions
Service providers, who assist with marketing, analytics, or website hosting (bound by confidentiality agreements)

4. Payment Security

All payment transactions are encrypted and processed through secure channels. We offer multiple payment methods, including credit/debit cards, bank transfers, and interest-free installment options. Payment data is not stored by Fixit Curtains and is handled securely by trusted third-party providers.

5. Cookies and Website Tracking

We may use cookies and third-party tools (e.g., Google Analytics) to understand website usage and enhance performance. Cookies help us remember your preferences and improve user experience. You can manage or disable cookies through your browser settings.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, tax, and accounting requirements.

7. Your Rights

You have the right to:

Request access to your personal data
Ask for correction of inaccurate or incomplete information
Request deletion of your data (except where required for legal or business purposes)
Withdraw consent to marketing communications at any time

To make such requests, please email us at: info@fixitcurtains.com

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, feel free to contact us:

📧 info@fixitcurtains.com
📞 +971 543900399
📍 4th St – Al Quoz – Al Quoz 1 – Dubai – UAE
🌐 www.fixitcurtains.com